We partnered with a safety platform to upgrade the most mission-critical moment in the product: SOS. The app already had core safety features, but we redesigned the SOS experience to be more dependable under stress, improved how alerts and media are delivered, and strengthened stability across the platform. Outcomes - 2–3× faster API responses Improved app + backend stability A simpler, more accessible SOS experience for 10–20 and 40–60+ users
